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UKCSI: The state of customer satisfaction in the UK – January 2015

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The January 2015 UKCSI reveals a fourth consecutive fall in customer satisfaction. UK customers are now, on average, less satisfied with the service they receive than at any point since July 2010.

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Description

Given the clear links between customer service and business outcomes, the findings in this report should serve as a call to action for organisations across all sectors.

The results have national implications as well. The ability of UK companies to compete successfully in international markets depends on the service skills, leadership and innovation they demonstrate, as does the ability of UK plc to attract inward-investment as a greatplace to do business.

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