Skip to content

UKCSI: The state of customer satisfaction in the UK – January 2015

Rated 0 out of 5
(be the first to review)


The January 2015 UKCSI reveals a fourth consecutive fall in customer satisfaction. UK customers are now, on average, less satisfied with the service they receive than at any point since July 2010.

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

You must have an account in order to download this item. Please Log in or  Register


Given the clear links between customer service and business outcomes, the findings in this report should serve as a call to action for organisations across all sectors.

The results have national implications as well. The ability of UK companies to compete successfully in international markets depends on the service skills, leadership and innovation they demonstrate, as does the ability of UK plc to attract inward-investment as a greatplace to do business.


There are no reviews yet.

Leave a customer review
Back To Top