UKCSI: The state of customer satisfaction in the UK – July 2014 Rated 0 out of 5 (be the first to review) £0.00 The July 2014 UKCSI shows a third consecutive fall in customer satisfaction. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Almost half the organisations included in the index have seen a drop in their customer satisfaction by at least one point compared to a year ago, including companies who have consistently been amongst the highest rated by customers. At a time when the economy is beginning to grow, this should be a major concern for organisations. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.