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UKCSI: The state of customer satisfaction in the UK – July 2014

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The July 2014 UKCSI shows a third consecutive fall in customer satisfaction.

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Almost half the organisations included in the index have seen a drop in their customer satisfaction by at least one point compared to a year ago, including companies who have consistently been amongst the highest rated by customers.

At a time when the economy is beginning to grow, this should be a major concern for organisations.

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