Professional development is core to being a member of the Institute, whether as an individual or as part of an organisational membership
Our members engage fully in our programmes and see their careers accelerating. We have all the tools, training and expertise to hand to enable you to develop your skills, be accredited and put your knowledge to work. Become a member now.
Qualifications and Training
As the professional body for customer service, we support the development of individuals and improving the skills and abilities of customer service professionals in the UK.
The Institute offers a wide range of qualifications and training courses. Our focus is on improving your skills, competence and effectiveness to increase the impact your team’s service has on your customers and your organisation’s performance. These qualifications are exclusively available to current managers within member organisations.
The Institute offers members a range of qualifications in customer service for individuals at all stages of their career.
Our customer service training courses – suitable for customer facing people, team leaders and managers – enable you to build a consistent culture of service across your organisation.
Introduction to Customer Journey Mapping (24 March 2023) Last Few Tickets Virtual Event
Handling Complaints Effectively (31 March 2023) Virtual Event
Trust and Customer Experience (17 April 2023) Virtual Event
Handling Challenging Customer Interactions (24 April 2023) Virtual Event
Customer Journey Mapping: 12 May 23 Virtual Event
Connecting Customers with Digital: 18 May 23 Virtual Event