FirstImpressions is a 20 hour interactive course for customer facing staff. Participants develop customer service knowledge and skills, and generate ideas to improve service delivery.
First Impressions course structure
The 20 hour FirstImpressions course is typically delivered as a two day group training course with a gap between each day to allow for identifying and developing a service improvement opportunity.
Participants will:
The course consists of four modules:
The course helps participants develop a solid foundation in:
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