During National Customer Service Week, we held an exclusive webinar Introducing The Academy, the learning and development hub of The Institute. The session was led by Samhita Ganguly, our Head of Academy and provided an overview of the Academy’s training programmes, featured real-life case studies from member organisations that demonstrated their impact in practice. It also highlighted the key benefits members gained from our learning and development support, and concluded with a live Q&A session that addressed participants’ questions and explored how the Academy could best support their professional growth.
If you weren’t able to join us live, you can catch up by watching the recording linked below.
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