Our CEO, Jo Causon was joined by Alison Jaap, Transformation Director at Connells Group, Lucinda Scott, Customer Service Director at first direct and Martyn Oakley Group CIO at Direct Wines. They discussed and shared their perspectives on the customer experience trends for 2026 and beyond, helping you navigate the challenges and seize the opportunities that await.
You can find the full report here.
If you missed our session, please watch the recording below:
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