Watch the UKCSI webinar launch below ?. The Institute's Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the July 2021 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have…
Watch below the Breakthrough Research Launch on Who Do You Trust? Improving trust through customer service. The Institute's CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was…
Watch the webinar launch of the UKCSI January 2021 below. The Institute's Head of Research and Insight Brian Weston and CEO Jo Causon take us through why customer satisfaction is at its lowest level since July 2015. Download the…
Watch below the Breakthrough Research Launch on Green Goes Mainstream? Customer service and the green agenda. The Institute's CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was…
Watch below the Breakthrough Research Launch on The Procurement Partnership: developing relationships to deliver excellent customer service through procurement. Institute's CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The…
View the slides from the Are You Connected Research launch event.
This research tackles one of the most complex, difficult challenges for service organisations: how to leverage data and channels in order to deliver genuinely personalised, omnichannel customer experiences. Find the webinar presentation here.Â