John Roberts
Founder & CEO, AO
John is an entrepreneur, investor, philanthropist and the founder and CEO of AO.com, which he launched in 2000 after a…
Archie Norman
Chairman, Marks & Spencer
Archie Norman is one of Britain’s leading businessmen with a long term track record of business change and value creation…
Campbell Robb
Chief Executive, Canal & River Trust
Campbell became Chief Executive of the Canal & River Trust in October 2025, bringing over 15 years of leadership across…
Paul Morrison CBE
Director General for Immigration and Citizenship Service, Home Office
Paul Morrison is the Director General for Immigration and Citizenship Service at the Home Office. Before this he served as…
Alison Jones
Chief Customer and Aftersales Officer, Global, Stellantis
Alison Jones is Chief Customer and Aftersales Officer, Global at Stellantis, responsible for Customer Experience and Journeys, Parts & Services…
Jonathan Cowie
CEO, Plymouth Community Homes
Jonathan Cowie is the Chief Executive of leading South West landlord, Plymouth Community Homes, and Co-Chair of Homes for the…
Jo Causon
CEO, The Institute of Customer Service
Jo became the Institute’s CEO back in 2009. She has driven membership growth by 150 percent and established the UK…