Our charity partner – The Trussell Trust
About the Trussell Trust At the Institute, we are committed to giving something back to the community, so we have partnered with the Trussell Trust to support their hard-working efforts…
National Customer Service Week 2022 Round-up
Thank you to everyone who shared their NCSW activities and interactions with us throughout the week. We thoroughly enjoyed seeing your efforts shared on social media and how you celebrated…
Making the most of membership: internal communications
To help you make the most of your membership, we have collated some useful resources below, which you may want to use in your internal communications. Some member benefits are…
Membership information for supplier partners
Our members really value the benefits of our membership and find that when their key suppliers are also members, they are better aligned in terms of methodology, structure and values…
Time to move forward and build for the future
By Jo Causon, CEO, The Institute of Customer Service It certainly feels that we are at an interesting juncture right now. We are out of the crisis phase of Covid-19…
Annual Conference
Tickets
NCSW 2026 Round-up
A huge thank you to everyone who took part in National Customer Service Week 2026 and shared their activities, celebrations and customer service stories with us. It was fantastic to…
Leadership for challenging times starts on the frontline
As part and parcel of being CEO of a membership organisation, I am often invited to speak at events and boardrooms, which I always enjoy and see as a great…
From online to the high street – why service provides the edge
It’s no secret that retail has had a difficult few years, particularly on the high street. I was therefore interested to read about the clothing brand Hush and its plans…
Recording of our NCSW Award Entries – Top Tips Webinar
Ahead of National Customer Service Week 2026, we hosted an engaging session on strategies for creating standout awards entries. This webinar brought together David Dagger, Director of Communications & Corporate…