Employee engagement is as critical as it has ever been for organisational success, and although the key ingredients that drive engagement haven’t changed in the last 20 years, the environment…
James Mitton is the Director General for the Enterprise Transformation Group at HMRC, where he drives strategic initiatives to transform the delivery of services to businesses and individuals. Leading a…
We recently launched our Breakthrough Research Launch, 'Engaging the Workforce of Tomorrow'. Our CEO, Jo Causon, and Brian Weston, The Institute’s Head of Research & Insight, shared an overview of…
The use of AI has featured heavily in the news again this week. In fact, you would have had to be on a different planet to avoid the stream…
This week’s latest inflation figures from the Office for National Statistics have issued a timely reminder of the difficult road ahead for our UK organisations and the economy overall. Inflation rose to…
Whether you're navigating transformational change, embedding a strong service culture, or responding to rising customer expectations, having the right level of support can make all the difference. Our Trusted Advisory…
Traditionally, many of us jet off on holiday at this time of year, to make the most of the school break, enjoy the warmer weather abroad, or simply recharge. Recently…
August 2025 Dear Sir/Madam, Re: Ensuring the Crime and Policing Bill protects all public-facing workers from assault and hostility We welcome the Crime and Policing Bill currently moving through Parliament,…
A glance at some of the economic headlines this week might suggest a gloomy outlook - whether because of concerns over the gap in public finances being bigger than we…
We have a limited number of tickets to the special launch of a new book: Start with the Customer by Peter Cross with Jo Causon taking place on the 9th…