Nick Washer MA BSc FCMI CMgr Rear Admiral (Retired)
Nick Washer joined Nortal Solutions Limited, as the Global Head of Defence in Dec 24, having completed a 34 year career in the Royal Navy as a warfare officer. He…
Trading through tough times – the customer experience is key
As 2024 draws to a close, I do hope we can all find a moment to reflect on not just the business challenges, but also the successes, innovations and ways…
Workshops
Fuel your team's success with our interactive workshops, which can be tailored and delivered exclusively for your organisation (virtually or physically), or booked via our scheduled open courses available to all…
Certificate courses
Our certificate courses enhance your professional skills and organisational effectiveness in customer service. Taking place over several days, our immersive courses are regularly scheduled or can be delivered (and tailored)…
Leading through uncertainty – how business leaders can navigate tough times
Revised figures published by the Office for National Statistics this week revealed that the UK’s productivity crisis is worse than expected. This data presents yet another economic warning sign that’s difficult to…
Building business confidence through service
Warnings this week that some organisations intend to cut plans for growth, especially around headcount and hiring, are both concerning and hard to ignore. The Government has come under increasing pressure…
UKCSI January 2025 Launch: Member-exclusive webinar
Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer…
UKCSI Launch: In-person Member Event (14 Jan 2025)
The stage is set for a special event This coming January, we will introduce a new live in-person event as part of our UK Customer Satisfaction (UKCSI) launch. Since we…
ROI Toolkit
The ROI Toolkit is a set of tools, methodologies and case studies to help customer service leaders and professionals demonstrate the return on investment in customer service by identifying appropriate…
Customer Experience Trends 2025 Webinar
As we step into the new year amid another wave of uncertainty, this is an ideal time to look back on the past year and reassess the numerous challenges that…