Search results for: "head to head"

Fostering strong team connections is essential for driving customer satisfaction and loyalty in today's remote and hybrid work landscape. In this workshop, you’ll learn effective strategies for managing remote and…

This workshop will equip your team with the skills to guide customers through their digital journey effectively. Using a coaching approach, our experts will support you in building customer confidence,…

Introduction to Vulnerable Customers is designed to equip leaders, managers, and frontline staff with the knowledge and skills needed to provide exceptional service to customers who may be in vulnerable…

Customer service is an increasingly challenging profession when it comes to recruiting and retaining the best people. This workshop tackles the key issues of effective recruitment, engagement, and retention of…

While transactional metrics are easily measured, quantifying the intangible aspects of customer relationships—such as trust and loyalty—is more challenging. To encourage critical thinking and address this gap, this workshop examines…

In today's evolving landscape, organisations are re-evaluating their customer journeys to meet changing expectations and address cost pressures. Our exclusive workshop offers a unique opportunity to learn, network, and discuss…

In today’s complex economic climate, customer interactions can often be challenging. Our Handling Challenging Customer Interactions workshop, led by experts from The Institute’s Academy, equips your service team with the…

Organisations often struggle to effectively address customer issues, resulting in increased frustration and dissatisfaction. To improve customer experience, organisations must delve deeper into the root causes of complaints. Our Customer…