Revised figures published by the Office for National Statistics this week revealed that the UK’s productivity crisis is worse than expected. This data presents yet another economic warning sign that’s difficult to…
Warnings this week that some organisations intend to cut plans for growth, especially around headcount and hiring, are both concerning and hard to ignore. The Government has come under increasing pressure…
Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer…
The stage is set for a special event This coming January, we will introduce a new live in-person event as part of our UK Customer Satisfaction (UKCSI) launch. Since we…
The ROI Toolkit is a set of tools, methodologies and case studies to help customer service leaders and professionals demonstrate the return on investment in customer service by identifying appropriate…
As we step into the new year amid another wave of uncertainty, this is an ideal time to look back on the past year and reassess the numerous challenges that…
Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you…
Boost your organisation's service capabilities with one of our bespoke training solutions. With nearly 30 years' experience in delivering customer service training to some of the UK’s biggest brands, we…
As we enter the closing months of the year, we hopefully are doing so on a stronger footing, owing to a number of welcome signs of growth. This week, it…