Bespoke Training
Boost your organisation's service capabilities with one of our bespoke training solutions. With nearly 30 years' experience in delivering customer service training to some of the UK’s biggest brands, we…
A long-term view in the face of short-term uncertainty
As we enter the closing months of the year, we hopefully are doing so on a stronger footing, owing to a number of welcome signs of growth. This week, it…
Burns Night Celebration – Member Event
Join Jo Causon, CEO of The Institute, along with senior members of the team, for an annual celebration remembering the life, works, and spirit of the great Scottish poet…
Service and growth go hand in hand
Following our call for optimism this time last week, it was good to hear the more positive ‘mood music’ following the Government’s investment summit held on Monday. There was good…
National Customer Service Week 2024 Round-up
Thank you to everyone who shared their NCSW activities and interactions with us throughout the week - your commitment to delivering outstanding customer service is truly inspiring, and it is…
A time for optimism: the importance of service leadership for a return to growth
As National Customer Service Week draws to a close, I hope you have all found some time to reflect with your teams on their outstanding efforts, celebrate their successes, and…
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
To conclude a successful National Customer Service Week, we held an insightful session on top tips for crafting winning awards entries Hosted by David Dagger, Director of Communications & Corporate…
Mohsen Ghasempour
Dr. Mohsen Ghasempour is a distinguished expert in the field of artificial intelligence (AI) with a solid academic foundation, holding a PhD in Computer Science. Currently, Mohsen serves as the…
Breakthrough Research Launch: A Cultural Shift: How to Regulate to Improve Customer Service
Today we launched our Breakthrough Research Launch, 'A Cultural Shift: How to Regulate to Improve Customer Service'. Our CEO, Jo Causon, and Brian Weston, The Institute’s Head of Research & Insight,…