Exclusively available through membership, our range of qualifications focus on driving customer-focused abilities, knowledge, and conduct. Achieving our qualifications demonstrates an understanding of and commitment to excellent service standards, high…
Regular readers will be well aware that the deployment of new technology, including AI, has been a recurring theme for The Institute and our members. As these technologies continue to…
Alistair is an experienced Learning and Development expert with over 15 years’ experience in the design and delivery of bespoke training, projects, and programmes. He has a strong background in…
With the first of many General Election leadership election debates airing on Tuesday, I’m sure there will be a great deal to think about ahead of ballot day, when we exercise our…
Today we launched our Breakthrough Research Launch: Leading the Service Nation? Enabling business performance through customer service. Our CEO, Jo Causon, and Brian Weston, The Institute's Head of Research &…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
Our membership comprises a good mix of private and public sector organisations, with about a 75%/25% split. This is important because of the opportunity to apply learning across sectors, which…
Foundations in Customer Service Management is an activity-based improvement course, ideal for team leaders and managers seeking to build a practical understanding of the knowledge, skills, and expertise required to…
Customer Service Impact is an activity-based improvement course, ideal for individuals seeking to build a deeper understanding of the knowledge, skills and expertise required to develop trusted, long-lasting customer relationships…