With the first of many General Election leadership election debates airing on Tuesday, I’m sure there will be a great deal to think about ahead of ballot day, when we exercise our…
Today we launched our Breakthrough Research Launch: Leading the Service Nation? Enabling business performance through customer service. Our CEO, Jo Causon, and Brian Weston, The Institute's Head of Research &…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
Our membership comprises a good mix of private and public sector organisations, with about a 75%/25% split. This is important because of the opportunity to apply learning across sectors, which…
Foundations in Customer Service Management is an activity-based improvement course, ideal for team leaders and managers seeking to build a practical understanding of the knowledge, skills, and expertise required to…
Customer Service Impact is an activity-based improvement course, ideal for individuals seeking to build a deeper understanding of the knowledge, skills and expertise required to develop trusted, long-lasting customer relationships…
Customer Service Essentials is an activity-based improvement course, ideal for individuals seeking to build a solid grounding in the knowledge, skills and expertise required to deliver excellent customer service. This…
Coaching for Service Performance is an activity-based improvement course, ideal for individuals seeking to build a practical understanding of the knowledge, skills, and expertise required to apply coaching effectively within…
For our July 2024 UKCSI, we will be hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as…