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  • The Institute of Customer Service
  • Research

We recently hosted a special version of our January 2024 UKCSI launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Institute’s Head of Research and Insight, Brian Weston, delved into some of the key highlights and trends, providing a valuable resource for individuals and organisations aiming to enhance their customer-centric practices.

Watch the full recording below to access the latest results and get a taste of the other research and insight we offer our members.

The Institute of Customer Service

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