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Watch our panel discussion webinar chaired by our CEO, Jo Causon, during which our panellists shared best practice and provided examples of how they have used insight to understand their customers better, improve customer experience and create impact.

The panel included:

  • Nicola Bowman, Customer Insight Manager, Admiral Group
  • Fiona Templeton, Customer Experience Manager, Scottish Water
  • Carla Thomas, Director, Business Service, Openreach
  • Brian Weston, Head of Research & Insight, Institute of Customer Service

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