Service with Respect: Inspirational Stories
It has now been four months since we launched our Service with Respect campaign in response to the worrying increase of hostility being faced by customer-facing staff throughout the Covid-19…
Embrace the lessons of the first lockdown to navigate the second
By Jo Causon, CEO, The Institute of Customer Service In a move that felt almost inevitable, we now find ourselves back in a series of lockdown measures across the UK…
Faced with a new wave of uncertainty, we should focus on a green recovery
By Jo Causon, CEO, The Institute of Customer Service The latest phase of the Covid-19 pandemic has brought with it a fresh wave of uncertainty. Businesses across the country are…
Jo Causon on LBC’s Nick Ferrari at Breakfast
LBC ran a special report week on the Together Against Hate campaign, spearheaded by Nationwide. The week of special features looked at the impact of abuse towards customer-facing staff, and…
APPG on Back our essential workers: Service with Respect campaign (1 Oct 2020)
The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist MP (Labour) (Blaydon) Steven Bonnar MP (SNP) (Coatbridge, Chryston and Bellshill) Rachel Hopkins MP (Labour)…
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NCSW 2021
For NCSW's Thursday theme of Strategy and Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you...
NCSW Webinar: Service with Respect
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn…
The customer service agenda must be embedded in procurement processes
By Jo Causon, CEO, The Institute of Customer Service Nearly every business works with a range of suppliers on whom they depend for materials, products or services and the recent…