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Membership Resources

Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only

Membership for Individuals

Individual membership of The Institute of Customer Service is a great way to accelerate your career. We are the professional body setting the standard, and you will have access to…

Transport for Greater Manchester: a collection of inspiring stories

Transport for Greater Manchester have shared some examples of great and inspiring customer service against the odds. Here are some inspiring stories submitted to us showcasing these examples of really going above and beyond or of service being delivered differently.

Membership for Organisations

Becoming a member of The Institute demonstrates your commitment to customer service improvement and excellence. Established nearly 30 years ago, we are the UK's independent professional body for customer experience…

What businesses learn from the COVID-19 crisis will shape their future

To adapt successfully to the next Covid-19 phase, businesses need to take stock of what they have learnt over the past weeks - and provide a clear framework for what should be taken forward, and what should be discarded.

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Now is the time for leaders to take stock of learnings from the COVID-19 crisis

As the lockdown continues, tensions will inevitably rise - and a shift in the public mood does seem likely. Businesses should be prepared to navigate the challenges of the next few months in the face of increasing pressure from both customers and employees – and effective service will be vital to ensure they remain committed and loyal when we move past the pandemic.