Institute accreditation of an in-house customer service training programme

Accreditation demonstrates that your training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service

As with all accreditations from the Institute, we conduct regular quality audits and review of the standards and criteria to ensure consistency and credibility of the accreditation

Training Mark is awarded once the three key elements have been benchmarked and assessed.

Why is TrainingMark important?

Why is it important?

TrainingMark demonstrates the quality of your internal customer service training to customers, competitors and employees – current and potential.

It ensures you have the tools to engage with employees through increasing professional development opportunities. Ultimately, ensuring a skilled customer service team that will help improve your customers' experiences and business performance.  To find out more, get in touch here.

TrainingMark achievers

TrainingMark Achievers

      • Acenden x 2
      • AFI Group
      • Allianz
      • Aviva Insurance UK
      • Aviva Life UK
      • Barclays x2
      • Battersea Power Station
      • Boots UK
      • British Council x 2
      • DFS Furniture Group
      • Direct Line x 2
      • FirstPort
      • HomeGroup
      • Legal and General
      • LV=
      • MTR Crossrail
      • Openreach
      • Pension Protection Fund
      • ReAssure
      • Redrow Homes
      • Southeastern Rail (L&D)
      • Specsavers
      • The London Borough of Hackney
      • Towergate Insurance - Retail
      • UK Power Networks
      • Velux

      The three key elements to TrainingMark

      The three key elements to TrainingMark are:

      • Meeting the Institute's professional standards 
      • Individual competence: ensuring there are mechanisms in place to assess individual customer service competence in the workplace 
      • Management commitment: ensuring the programme has sufficient strategic support from senior management 

      Who is TrainingMark for?

      Who is it for?

      TrainingMark provides independent recognition of national standards for organisations that have, or are developing, in-house customer service or call centre training programmes.

      What is involved in TrainingMark?

      What's involved?

      TrainingMark accreditation is achieved by benchmarking your training programme against our nationally recognised standards: first by your internal team, then by our accreditation team.

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      Case Studies

      Customer service at the heart of learning

      Ian Mehrtens Chief Operating Officer, London South Bank University
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