As many of you will know by now, I am a firm believer that service is essential in futureproofing against uncertainty and the key to unlocking the UK’s route to a productive and growing economy. Between the usual economic headlines…
Despite a rocky start to the financial year, data on the UK jobs market earlier this week provided some timely relief from lingering economic gloom. Encouragingly, job vacancies saw the fastest monthly increase in three years – a promising sign for business…
A significant amount of coverage on the Spring Statement this week has focused on the difficult decisions the Chancellor has had to make and the uncertain environment in which she has had to make them. Rachel Reeves may have regained…
This week, we have again seen the Government push for a reduction in what they have termed excessive regulation. The Prime Minister wrote in City AM that successive governments have “layered regulation upon regulation on companies and investors, increasing complexity and cost”…
Our latest UK Customer Satisfaction Index (UKCSI) was covered recently in This Is Money, highlighting the steep cost to UK businesses of poor service - ÂŁ7.3billion per month. The article also highlights that organisations which score well for customer…
It was a pleasure to welcome many of you to the in-person launch of our latest UK Customer Satisfaction Index (UKCSI) this week. Hearing about the work that goes on across our member base to drive forward the service agenda…
Happy New Year to you all. I hope the past few weeks have given you a chance to relax and recharge, and that you return ready to make 2025 a year of growth. Each year, the festive period reminds us…
As we approach the new year, following the rush of the holiday season, it’s an ideal moment to reflect on the challenges and opportunities ahead. In 2024, a new government took office with an ambitious agenda for change. However, the…
Revised figures published by the Office for National Statistics this week revealed that the UK’s productivity crisis is worse than expected. This data presents yet another economic warning sign that’s difficult to ignore. When combined with persistent low growth, Budget-induced cost hikes…
Talk of the UK economy came to an initial halt this week as the world watched for confirmation of the next US president – although not for long. And by Thursday, the Bank of England provided an opportunity to refocus…