Our CEO, Jo Causon, featured in BBC's Today in Parliament programme examining the growing levels of abuse faced by customer-facing workers and reiterating The Institute’s call for stronger protections for all frontline service employees across sectors. Listen to the segment…
Regular readers - many of whom are supporters of our Service with Respect campaign - will know that we have been making the case for a long time for action to tackle unacceptable violence, abuse and threats faced by some…
Recent coverage in the Daily Express highlights the growing crisis of hostility and abuse faced by frontline workers, alongside the lack of adequate legal protection. Our CEO, Jo Causon, was quoted, emphasising the unacceptable impact of abuse on customer-facing…
The reports of widespread violence against NHS staff released over the weekend, which many of you will have seen, were abhorrent. These are the individuals who care for us when we’re unwell, provide the support that many people need to…
In her recent BBC Radio Kent interview, our CEO, Jo Causon discussed the rising problem of abuse directed at parking wardens and other public-facing workers, placing it within the broader context of unacceptable hostility towards frontline staff. Jo also highlighted…
https://icsmail.wistia.com/medias/qja26uk5eu In her BBC Breakfast interview on the issue of traffic warden abuse, our CEO, Jo Causon highlighted the growing prevalence of abusive behaviour towards customer-facing staff - with recent figures showing that 40% of frontline workers have experienced some…
In the past week, we have received a stark reminder of the extreme risks people serving the public face every day while simply carrying out the roles and responsibilities expected of them. The train incident that took place last weekend,…
Each year, National Customer Service Week provides an opportunity to celebrate everything that makes up our Service Nation: the individuals, teams, and organisations that each bring genuine value to people, communities, and the economy through a commitment to service excellence…
As part of her regular slot as business guest on BBC Radio 5 Live's Wake up to Money, our CEO Jo Causon discussed The Institute's Service with Respect campaign to shine a light on the abuse of customer-facing workers…
At The Institute, we launched our Service with Respect campaign back in 2020 to shine a light on the issue of abuse against customer service staff. The campaign has been extremely successful, gaining support across stakeholder groups and raising awareness…