For weeks, the chatter around Wednesdayās budget has been hard to avoid. Now that the Chancellorās speech has passed, businesses have an opportunity to reflect and refocus. The measures set out this week, some more welcome than others, will impact…
As part of her regular column with Forbes, our CEO Jo Causon discusses the key qualities of leaders who put service at the heart of their business strategies, drawing on examples from her many conversations with successful, customer-focused CEOs.
Each year, the Chancellorās Mansion House speech is a significant moment in the political and business calendar. And given the tumultuous year weāve had so far, the stakes feel higher on this occasion. There have been grounds for tentative economic…
The findings of our latest UK Customer Satisfaction Index, launched this week, once again sent a clear signal to UK businesses - with greater potential to build on the opportunity to drive the improvement forward. Investing in customer service can…
Our latest UK Customer Satisfaction Index (UKCSI) results were covered in The Times, which detailed out the top performers with a focus on UK retailers. The article also quotes our CEO Jo Causon, who discussed how a consistent focus on…
As part of her regular column with Forbes, our CEO Jo Causon reveals the economy-focused results of our latest UK Customer Satisfaction Index (UKCSI), discussing how strong, customer-focused organisations are capitalising on a recent tentative growth in consumer confidence on…
As we move through the height of summer, itās not just the staggering heat thatās taking some adjusting to. The end of the first fiscal quarter makes this a critical moment of reflection and recalibration for many businesses, as business…
Buying a car is a major purchase, for most people probably second only to buying a property in significance. And just as buying a house and getting a mortgage can be a complex process, so too buying a car brings…
Our CEO Jo Causon returns once more to BBC Radio 5 Live's Wake up to Money, where she talks to Sean Farrington about the normalisation of 'uncertain times', and what businesses need to do keep trading and innovating in…
This week, we have again seen the Government push for a reduction in what they have termed excessive regulation. The Prime Minister wrote inĀ City AMĀ that successive governments have ālayered regulation upon regulation on companies and investors, increasing complexity and costā…