Two sets of figures caught my eye last week. Recent data from GfK show consumer confidence has risen to its strongest level in two years, while August has seen a boost in services activity according to the latest UK purchasing managers’ index. Taken together,…
Periods of change at the top of any organisation generate noise and often a period of uncertainty – rarely more so than when the keys to Number 10 are changing hands. As the UK faces the prospect of its seventh…
The operating environment for businesses today is characterised more than ever before by fragmentation, uncertainty, and polarisation, something I delve into in this month’s blog post. While some organisations and sectors are in growth mode, others are facing a battle for…
Despite an optimistic start to the year, the UK now faces yet more economic headwinds as global uncertainty continues. Whether it’s the conflict in Iran, rising protectionism or supply chain shocks - events this year have undeniably impeded UK growth…
After what has been a whirlwind week for global dialogue and economic data at Davos, it is encouraging to be able to reflect on some positives. Against a backdrop of geopolitical uncertainty, Mark Carney’s address at the World Economic Forum…
As we step into 2026, many organisations will be eager to put a year of economic uncertainty behind them and seize the opportunities ahead. And despite pessimism in some quarters, there are several signs of grounds for greater positivity. Research…
This week, I chaired our annual webinar on our Customer Service Trends and Predictions for the year ahead. Thank you to our exceptional panellists, each of whom brought their unique perspectives and experience to bear in a fascinating discussion on…
It’s often said that good communication is a key component of corporate strategy – and this has never been truer than it is today. We are living in challenging times, with geopolitical tensions, economic pressures on businesses and a high…
Each year, the Chancellor’s Mansion House speech is a significant moment in the political and business calendar. And given the tumultuous year we’ve had so far, the stakes feel higher on this occasion. There have been grounds for tentative economic…
Despite summer arriving in earnest, the business and economic outlook paints a mixed forecast. New figures reveal significant challenges in the UK jobs market, with a sharp slowdown in hiring showing that we may have a long road ahead of…