Skip to content

Sarah Hopgood, Operations Support Manager – Protections at CovĂ©a Insurance discusses the impact that Business Benchmarking, ServCheck and ServiceMark accreditation have had.


Sarah-Jane McCausland, Customer Communications & Engagement Lead at Covéa Insurance discusses what it means to be a long-standing member of The Institute, the networking opportunities, and the impact of ServiceMark accreditation.


Head of Business Enablement at NatWest Corporate & Institutional Servicing, Simon Wilkes MMICS, highlights how our Management Qualifications Programme has provided him with methodologies, structure and insight to develop and enhance a NatWest’s service model.

Watch Andy Pymer, Executive Director of Finance and Regulation at Wessex Water, highlight how membership and ServiceMark with Distinction helped them achieve a high rank in Ofwat’s Customer Measure of Experience and Developer Services Measure of Experience league tables.

Watch Dean Anderson, Customer Experience Manager at Edinburgh Trams, share how ServiceMark and Professional Qualifications, among other membership benefits, have helped them consistently grow their customer base over the last 7 years, increase colleagues and customer satisfaction, reduce complaints handling and increase employee retention.

Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought a positive impact on employee engagement and business performance.

Back To Top