Insight Consultancy

Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought a positive impact on employee engagement and business performance.
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Shared Services Team Hampshire County Council

Our work included:

  • A comprehensive review of existing customer service feedback systems
  • Full analysis of existing data and development of a new reporting framework
  • Development of a customer engagement programme as part of experience redesign for different customer groups
Michelle Laramy Head of Customer Experience, The Crown Estate
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