Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought a positive impact on employee engagement and business performance.
Shared Services TeamHampshire County Council
Our work included:
- A comprehensive review of existing customer service feedback systems
- Full analysis of existing data and development of a new reporting framework
- Development of a customer engagement programme as part of experience redesign for different customer groups
Michelle LaramyHead of Customer Experience, The Crown Estate