Rail shake-up offers lessons to put all organisations on the right track
By Jo Causon, CEO, The Institute of Customer Service The announcement of the government’s plan for a new state-owned body,…
As we continue our road out of lockdown, we must maintain our focus on service
By Jo Causon, CEO, The Institute of Customer Service As our road out of lockdown continues, it’s been heartening to…
Webinar: Head to Head with Ant Middle (Ageas)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Aimie Chapple (Capita Experience)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Balancing innovation with function
By Jo Causon, CEO, The Institute of Customer Service It feels like the past week has seen a step change…
Making the ‘future of work’ work for all
By Jo Causon, CEO, The Institute of Customer Service As the vaccine rollout continues and hospitality and retail venues open…
Webinar: Head to Head with Ian Cain (SES Water)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Joanna Farrell (General Medical Council)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
True commitment to the green agenda cannot be faked
By Jo Causon, CEO, The Institute of Customer Service As people across the world gathered last week for events and…
How to keep your customer engaged and satisfied?
Watch Simon Johnson, General Manager UK&I, Freshworks and our CEO, Jo Causon, discuss the leading and lagging indicators of successful…
Webinar: Head to Head with Bruce Carnegie-Brown (Lloyd’s)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Building and maintaining customer trust has become more important than ever
By Jo Causon, CEO, The Institute of Customer Service We all know that trust between organisations and their customers is…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
