As part of her regular slot as business guest on BBC Radio 5 Live’s Wake up to Money, our CEO Jo Causon discussed The Institute’s Service with Respect campaign to shine a light on the abuse of customer-facing workers.
Jo highlights the latest research conducted by the Institute to show the breadth and scale of the abuse of customer-facing workers, as well as our open letter signed by 100 business leaders calling for stronger protections for our public-facing staff.
Listen to the full episode below:
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