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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Linsey Jones, Customer Fulfilment Director at Centrica (British Gas).

Listen to Jo and Linsey discuss insights on well-being and employee engagement in customer contact centres; hybrid working model offering flexibility of choosing days in the office; introducing new processes inspired by the Service with Respect campaign, such as virtual roadshow sessions on internal policies; and many others.

The Institute of Customer Service

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