Ford Retail have partnered with The Institute to achieve TrainingMark accreditation for their customer service training programme.
Institute of Customer Service
Ford Retail achieve Institute training accreditation
Apprenticeship information
You can download Apprenticeship application forms and related documents from our website.
Consumer channel choice
Our new literature review analyses the consumer costs and benefits associated with the selection of one purchase channel over another.
Satisfaction measurement in contact centres
Measuring contact centres on customer feedback is where the industry is headed. At the end of the day, our job is to keep the customer happy. Read more on running a successful contact centre.
Phil Stewart, customer service director, Virgin Media Business
About the Institute of Customer Service
The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 300 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
Read more about us.
Find out about membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.
Keep updated
Upcoming events
Study visit: Dumfries and Galloway Housing Partnership
Study visit to Dumfries and Galloway Housing Partnership.Southern member dinner
Networking dinner for Institute members based in the South.Member forum: Brighton Cityclean - Investment in People is the Key to our Success
Cityclean provide in-house refuse, recycling and street cleaning services for Brighton and Hove City Council. Hear how they've made operational changes in order to become more customer centric.