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The Institute of Customer Service 
leading customer service performance and professionalism

The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead performance and professionalism in customer service. We’re a membership organisation with a community of over 350 organisational members and 7,000 individual members.

ICS News
  • Customers - what they really, really want... read more
  • UKCSI praised by business leaders... read more
  • Best customer service in Surrey... read more
  • Customers are happier with service says ICS survey ... read more
  • ICS benchmark tool helps organisations to improve service ... read more

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Recruitment and Retention of Top Customer Service Professionals Seminar
17 June 2008 Wantage, Nr Oxford
This ICS seminar brings together a group of expert speakers on recruitment, employee selection and professional development. More details and online booking are now available.

Are you preparing for National Customer Service Week 2008?
Register now to receive special NCSW updates.

 

Is customer satisfaction improving?
Read the results of the UK Customer Satisfaction Index 



Looking for customer service training?
We have developed two courses:
ICS FirstImpressions - at foundation level
ICS ServiceManagement - for managers and team leaders

 

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