Watch our free webinar, ‘Quick wins for complaint handling that builds customer trust’, a 30-minute taster session. This short webinar was presented by Rob, one The Institute’s Learning and Development Consultants, who explored the following themes:
- The latest research from The Institute’s UK Customer Satisfaction Index
- What is most important to customers when handling complaints
- A few quick wins for effective complaint handling
- Scenario example
- Q&A and next steps
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