Daily Mail: First Direct, John Lewis and Hays Travel named Britain’s best firms for customer service

Our latest UK Customer Satisfaction Index (UKCSI) results were covered in the Daily Mail – highlighting the organisations leading the way in customer service excellence across the UK. In its coverage, the article celebrates first direct’s top ranking, alongside strong performances from John Lewis and Hays Travel – underscoring the importance of customer-centric strategies in today’s competitive environment.