In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Lesley Taylor, UK Managing Director of Cosmos Tours. Listen to Jo and Lesley discuss…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Ailsa King, Chief Client Officer of Marsh McLennan. Listen to Jo and Ailsa discuss…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner and Chair of Hays Travel. Listen to Jo and Dame…
To mark the start of National Customer Service Week and in line with Monday's topic, we held an interactive webinar where we discussed the future role of AI in enhancing customer experiences. David Dagger, Director of Communications and Corporate Affairs…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Andy Morris CEO of Cirencester Friendly Society. Listen to Jo and Andy discuss the…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Fairburn, Customer Experience Director at the Department for Work and Pensions. Listen to…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Phil McGilvray, Managing Director Debt Services at TDX Group. Listen to Jo and Phil…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Chris Wright, Managing Director at Nottingham Trams. Listen to Jo and David discuss leadership,…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Francesca Rea, Director of Customer Service & Service Delivery at NewDay. Listen to Jo…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was David Roberts, Managing Director at Nu-Heat. Listen to Jo and David discuss leadership, the…