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In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner and Chair of Hays Travel.

Listen to Jo and Dame Irene discuss the importance of the human touch in service, going the extra mile and leading by example amongst other key topics:

See all upcoming Head to Head Interviews

The Institute of Customer Service

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