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In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joā€™s recent guest was Ailsa King, Chief Client Officer of Marsh McLennan.

Listen to Jo and Ailsa discuss the importance of a team culture, engaging key stakeholders and assessing risks amongst other key topics:

See all upcoming Head to Head Interviews

The Institute of Customer Service

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