Annual Conference 2027 – The Future of Service – Leadership in an Uncertain World

Our Annual Conference is the UK’s largest platform for customer service thought leadership and best practice. It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.

Our theme will be ”The future of service – leadership in an uncertain world’. This theme will explore what it means to lead and deliver outstanding customer service in a period of constant change and uncertainty. It will focus on how organisations can stay resilient, adaptive and customer-focused while navigating evolving expectations, economic pressures, technological change and shifting ways of working.

Join us to network, share best practice and gain insights to meet your business objectives and interact with top CX, research, and technology providers at our exhibition area.

Join us in 2027 for our flagship event. Engage with peers and exchange ideas to help your team and organisation succeed.