UKCSI January 2027 Launch: Member webinar (26 Jan 2027)

Join us for the Member-only launch webinar of the January 2027 UK Customer Satisfaction Index (UKCSI). This session, hosted by our CEO Jo Causon, will explore the latest findings from the UKCSI, providing insights about the current state of customer satisfaction landscape, the key factors influencing customer experience and service performance, and recommendations about where organisations should focus.

About the UKCSI

The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 260 organisations and organisation types across 13 sectors.