Our Head to Head series brings together senior leaders for thought-provoking conversations about the issues shaping organisations today. In this episode, Jo Causon, CEO of the Institute of Customer Service, is joined by Richard Nicholls, Managing Director of Brook Green Supply, to explore the challenges and opportunities organisations face as they adapt, evolve and navigate an ever-changing business landscape.
Jo and Richard discuss the importance of customer partnerships, how AI and data can enhance customer experience and innovation, and how organisations can navigate energy volatility, sustainability and risk to build greater resilience.
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