skip to Main Content

Annual Conference 2023: Operating in the New Service Nation

Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of Service professionals and business leaders together to learn from examples of global service excellence and share best practice.

Our 2023 conference will explore key themes such as sustainability, skills and success. With a range of speakers from Sainsbury’s, HMRC, Amazon or Wickes amongst others, we will discuss the current state and upcoming trends for the service profession, the skills required to succeed and the impact of diversity in the workplace. The conference is run alongside an exhibition where you will be able to meet representatives of companies such as Kantar and Ipsos Mori – more to be confirmed.

Join us on 7 March for our Annual Conference, where you will have an opportunity to engage with your peers and exchange ideas on what approach your organisation can take to run a thriving business and attract talent.

Book your ticket here



Louise Beardmore, Customer Services Director, United Utilities
Jo Causon
, CEO, The Institute of Customer Service
Jean-Marc Dupont, Regional Director, Customer Service, Amazon
Oke Eleazu, CEO, ManyPets UK
Dr. Alice Maynard, Non-Exec Director, HMRC & Managing Director, Future Inclusion
Simon Roberts, CEO, Sainsbury’s
David Wood, CEO, Wickes Group PLC

Ticketing terms and conditions:

1. Please note that tickets are non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to at least 48 hours prior notification.

2. Invoice payment is available to members only (just log in and select payment by invoice) – payment terms are 30 days. All discounted tickets will only remain discounted if they are paid before the end date for that sale category. Our Early Bird 3 discount is valid as long as this is paid before 18th November 2022. In the case that a ticket has not been paid by the deadline, we will issue an additional invoice to the value of the discount, making the total payable equal to a full price ticket. Tickets must be paid in full before the event or you may be refused entry.

3. The Institute is working closely with London Hilton on Park Lane to ensure that this live event will be conducted in a safe manner. Procedures and seating arrangements may be subject to change based on future Covid-19 Government guidelines.


Sponsored by:

  • Date & Ticket
  • Attendee Info
  • Payment
  • Complete
Conference member ticket £630+VAT

(full price: £700, discount applied for members and Early Bird booking)

Available Tickets: Unlimited
The Conference member ticket ticket is sold out. You can try another ticket or another date.
Conference non-member ticket £810+VAT

(full price: £900, discount applied for Early Bird booking)

Available Tickets: Unlimited
The Conference non-member ticket ticket is sold out. You can try another ticket or another date.
Total: 0


Tue 7th March 2023


09:00 - 17:00

Who Can Attend

Open to Members & Non-Members


London Hilton on Park Lane
Register For Event
Back To Top