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Annual Conference 2023: Operating in the New Service Nation

Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of Service professionals and business leaders together to learn from examples of global service excellence and share best practice.

Our 2023 conference will explore key themes such as sustainability, skills and success. With a range of speakers from Sainsbury’s, Amazon, Wickes and Many Pets amongst others, we will discuss the current state and upcoming trends for the service profession, the skills required to succeed and the impact of diversity in the workplace. The conference is run alongside an exhibition where you will be able to meet representatives of companies such as Kantar and Ipsos Mori – more to be confirmed.

Join us on 7 March for our Annual Conference, where you will have an opportunity to engage with your peers and exchange ideas on what approach your organisation can take to run a thriving business and attract talent.

Book your ticket here



Louise Beardmore, CEO Designate, United Utilities
Jo Causon, CEO, The Institute of Customer Service
Oke Eleazu, CEO, ManyPets
Dr. Alice Maynard, Managing Director, Future Inclusion
Simon Roberts, CEO, Sainsbury’s
David Wood, CEO, Wickes Group PLC
Angela Lockwood, CEO, North Star Housing
Gareth Turpin, CCO, Virgin Media O2
Heather Bovill, Deputy Director, Surveys & Economics Indicators

APPG Live guests
Philip Davies
Olivia Blake MP
Bill Esterson MP
Baroness Bennett, Green Party Peer
Steven Bonnar MP


Sponsored by:

Ticketing terms and conditions:

1. Please note that tickets are non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend we will accept a replacement person, subject to at least 48 hours prior notification.

2. Invoice payment is available to members only (just log in and select payment by invoice) – payment terms are 30 days. Tickets must be paid in full before the event or you may be refused entry.


Tue 7th March 2023


09:00 - 17:00

Who Can Attend

Open to Members & Non-Members


London Hilton on Park Lane
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