Customer Service Impact (22 Oct 2025)
Unlock the full potential of your customer service team with this Customer Service Impact training certificate. This comprehensive course equips participants with the tools to deepen customer relationships, effectively handle challenging interactions, and apply emotional intelligence in the workplace.
Through engaging modules and practical group activities, your team will learn to navigate complex customer dynamics, ensuring a memorable and positive service experience. Elevate your service standards and foster a culture of professional growth and customer-centric excellence with Customer Service Impact.
Day 1 – 22nd October, – 09:00 – 16:00
- Introduction and overview
- Developing deeper customer relationships
- Service styles and customer types
Day 2 – 23rd October, 09:00 – 16:00
- Emotional intelligence
- Dealing with challenging customer situations
- Assertive behaviour
- Managing conflict
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £595 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification. Please see the Academy Training terms and conditions here.