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Head to Head with Fiona MacGregor (Regulator of Social Housing)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Fiona MacGregor, Chief Executive of the Regulator of Social Housing (RSH).

About Fiona MacGregor – Chief Executive, RSH:
Fiona MacGregor was appointed the Regulator of Social Housing’s (RSH) Chief Executive on 1 October 2018.
RSH was previously part of the Homes and Communities Agency (HCA), of which Fiona was the Executive Director of Regulation since November 2015.
Fiona has worked at the HCA since it launched in 2008, before which she was Deputy Director of Investment at the Housing Corporation, and Head of Development at London and Quadrant, a large registered provider.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Thu 1st July 2021


10:30 - 11:00

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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