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Head to Head with Ian Cain (SES Water)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Ian Cain, Chief Executive Officer at SES Water.

About Ian Cain, Chief Executive Officer, SES Water:
Ian joined the Company in February 2020 from iSupplyEnergy (part of the Vattenfall group, a leading European energy company) where he was CEO for 14 months. Prior to this he spent over three years as the Managing Director for retail and group customer service at Thames Water and has held a number of senior positions in British Gas (Centrica) in customer service and transformation roles.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Fri 7th May 2021


10:00 - 10:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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