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Head to Head with Tara Mullen (Octopus Energy)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Tara Mullen, Director of Operations at Octopus Energy.

About Tara Mullen – Director of Operations, Octopus Energy:
Tara Mullen is Director of Operations at Octopus Energy, United Kingdom-based retail electricity and gas supplier specialising in sustainable energy. Over her career, Tara has held several manager positions within the financial and automotive industry.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Wed 15th September 2021


10:00 - 10:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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