Head to Head with Jo Upward (Platform)

Jo Upward, Managing Director at Platform Group, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to discuss leadership and challenges faced.

Jo joined Platform in August 2012 from BT bringing with her a wealth of expertise, knowledge and a desire to drive excellence for the customer. Her experience ranges from multinational corporates such as BT and Orange to working with public bodies including Ofcom and the European Union.

She is also currently a VP of the Institute of Customer Service and is passionate about customer service. Her achievements include driving the customer experience improvement campaign for the whole of the BT Group, resulting in significant change globally for both businesses and consumers. She was also responsible for managing a groundbreaking industry consultation and engagement programme encompassing all major UK telecoms companies to facilitate the move to the new 21st Century IP platform.