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UKCSI Launch: Member-exclusive webinar (11 Jul 2023)


UKCSI July 23 with laptop showing the Institute website. Blue and white background

Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer satisfaction.

Our CEO, Jo Causon, and our Head of Research and Insight, Brian Weston, will guide you through the latest findings and help you interpret insights from 52,000 customer experiences collected over during the past 9 months. The webinar will assess the latest results, the factors influencing customer experience and identify where organisations need to focus to improve customer satisfaction and business performance.

About the UKCSI

The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 270 organisations and organisation types across 13 sectors.

The UKCSI gives an objective view of the state of customer satisfaction in the UK, providing a unique way of tracking and comparing customer satisfaction performance across the UK economy.


Tue 11th July 2023


08:30 - 09:30

Who Can Attend

Members only




The Institute of Customer Service
The Institute of Customer Service
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