Fix it Fast: Root Cause Solutions Workshop (9 Jun 2026)

Fix it Fast: Root Cause Solutions

Do you want to go beyond treating symptoms and start addressing the real reasons behind customer issues? Our interactive workshop will equip you with practical approaches to uncover the root causes of complaints and challenges, so you can implement solutions that truly make a difference.

Who should attend
This workshop is designed for leaders and managers responsible for:

• Delivering the right-first-time customer service through their teams
• Managing customer service or customer experience in an operational context
• Handling customer complaints and driving continuous improvement
• Preventing recurring issues and leading effective service recovery

During the session, you will:

• Explore the definition and principles of root cause analysis and why it matters
• Learn a simple 5-step framework for investigating and addressing issues
• Gain hands-on experience with practical tools and techniques for root cause analysis
• Understand how to influence change, implement corrective actions, and prevent problems from re-occurring
• Discover the role of empowerment, escalation, and reporting in resolving challenges effectively

Tools and resources to take away

• Key slides and ready-to-use templates
• Access to additional insights and benchmarking, with a direct link to the UK Customer Satisfaction Index (UKCSI)

By the end of the workshop, you will leave with clear, actionable skills to identify the real causes of issues, implement lasting solutions, and lead your team with confidence in delivering a better customer experience.

The workshop runs in a small group of a maximum of 12 participants. The virtual format includes group work, information sharing, and learning from best practice and the latest insight. Our facilitator will present, review scenarios and provide you with examples. We run our online workshops on the platform zoom, please make sure you have this technology available to you before booking.

This workshop can be delivered in house for your organisation in groups of 10 to 14 people. Please email Academy@icsmail.co.uk or your client development director for more details.

Ticket price for this workshop is £250pp +VAT.

Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification. Please see the Academy Training terms and conditions here.