September 7, 2023 The Institute of Customer Service Media Coverage Jo Causon, the Institute’s CEO, discusses M&S’s recent return to the FTSE 100, the impact of customer service on customer satisfaction, and what other retailers can learn from this. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Complaint HandlingCustomer ExperienceCustomer Satisfactionloyaltyretailtrust Related Posts The Sunday Times: What went wrong with Britain’s customer service ITV News: Customers – Are We Being Served? Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout