Customer Service NewsYahoo mail crash affects email usersJanuary 15, 2020The Institute of Customer Service0 CommentsThe problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses Read More→
Customer Service NewsConfusion reigns over Travelex ransom demandsJanuary 10, 2020The Institute of Customer Service0 CommentsThe foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data Read More→
Customer Service NewsBurger King grilled over new plant-based burgerJanuary 10, 2020The Institute of Customer Service0 CommentsThe fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans Read More→
Customer Service NewsBedfordshire residents left without waterDecember 20, 2019The Institute of Customer Service0 CommentsFaulty valve leaves customers high and dry Read More→
Customer Service NewsPlum users complain about withdrawal issuesDecember 11, 2019The Institute of Customer Service0 CommentsThe money management app has apologised to customers after deposits and withdrawals were delayed Read More→
Customer Service NewsMorrisons loyalty points go missingNovember 28, 2019The Institute of Customer Service0 CommentsMorrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK Read More→
Customer Service NewsThree Mobile outage leaves customers frustratedOctober 24, 2019The Institute of Customer Service0 CommentsA network outage affected tens of thousands of users Read More→
Customer Service NewsMonzo rethinks its Plus accountOctober 4, 2019The Institute of Customer Service0 CommentsThe app-based bank's fee-charging packaged account is no longer available to new customers Read More→
Customer Service NewsThomas Cook collapse causes chaos for customersSeptember 26, 2019The Institute of Customer Service0 CommentsThe tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers Read More→
Customer Service NewsBritish Airways customers stuck in customer service backlog after errorAugust 30, 2019The Institute of Customer Service0 CommentsPassenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled Read More→