Customer Service News Three Mobile outage leaves customers frustrated October 24, 2019 The Institute of Customer Service 0 Comments A network outage affected tens of thousands of users Read more
Customer Service News Monzo rethinks its Plus account October 4, 2019 The Institute of Customer Service 0 Comments The app-based bank's fee-charging packaged account is no longer available to new customers Read more
Customer Service News Thomas Cook collapse causes chaos for customers September 26, 2019 The Institute of Customer Service 0 Comments The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers Read more
Customer Service News British Airways customers stuck in customer service backlog after error August 30, 2019 The Institute of Customer Service 0 Comments Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled Read more
Customer Service News £228 million worth of products left at click-and-collect points due to understaffing August 30, 2019 The Institute of Customer Service 0 Comments Poor experiences at in-store click-and-collect points are leaving the high street out of pocket Read more
Customer Service News Record number of betting complaints August 16, 2019 The Institute of Customer Service 0 Comments 2018 saw a record number of complaints by gamblers against betting firms Read more
Customer Service News Major power cut disrupts transport and homes August 13, 2019 The Institute of Customer Service 0 Comments Nearly one million people disrupted by a major power outage across England and Wales Read more
Customer Service News Passengers face Heathrow disruption August 9, 2019 The Institute of Customer Service 0 Comments Thousands of customers were affected despite planned strikes being averted Read more
Customer Service News EE hit with fine after texting customers without consent June 28, 2019 The Institute of Customer Service 0 Comments ICO imposes penalty after ruling that company disregarded direct marketing rules Read more
Customer Service News New railway timetable launched following torrid year May 24, 2019 The Institute of Customer Service 0 Comments Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways Read more