Customer Service NewsSaga customers receive surprise windfallJanuary 24, 2020The Institute of Customer Service0 CommentsThe company decided to compensate customers after acknowledging a previous mistake Read More→
Customer Service NewsLloyds introduces highest overdraft rate to dateJanuary 24, 2020The Institute of Customer Service0 CommentsThe new overdraft rate of up to 49.9% will affect customers with poor credit scores Read More→
Customer Service NewsGreggs kicks off nationwide delivery serviceJanuary 23, 2020The Institute of Customer Service0 CommentsThe bakery firm is partnering with Just Eat to launch the new service Read More→
Customer Service NewsSantander customers faced with interest rate slashJanuary 17, 2020The Institute of Customer Service0 CommentsThe changes, which will be introduced in May, will also see cashback capped Read More→
Customer Service NewsFord Puma model wins Car of the Year awardJanuary 16, 2020The Institute of Customer Service0 CommentsThe new model was crowned best of the automobile bunch at an awards ceremony in London Read More→
Customer Service NewsYahoo mail crash affects email usersJanuary 15, 2020The Institute of Customer Service0 CommentsThe problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses Read More→
Customer Service NewsConfusion reigns over Travelex ransom demandsJanuary 10, 2020The Institute of Customer Service0 CommentsThe foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data Read More→
Customer Service NewsBurger King grilled over new plant-based burgerJanuary 10, 2020The Institute of Customer Service0 CommentsThe fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans Read More→
Customer Service NewsNew year sees rise in railway faresJanuary 9, 2020The Institute of Customer Service0 CommentsCommuters faced with fare increases, despite a year of disruption Read More→
Customer Service NewsMillions affected by IT banking failureJanuary 3, 2020The Institute of Customer Service0 CommentsLloyds Banking Group customers were unable to access their accounts on New Year's Day Read More→